Pricing & Policies
Gift-Cards
Give the gift of a delightfully clean home to your friends & family, Gift cards are delivered via email & can be applied to any of our services www.qbclean.com/gift-cards
Flat Rate Pricing?
Remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to ...
Hourly Service
If you requested hourly service, have a prioritized list available, our cleaning crew will start at the top of the list & work the way down until the time is up. * Please note we don’t offer a recurring discount for hourly cleaning.
Do I Need To Be At Home?
It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit. You may leave keys hidden under the mat, in the mailbox, etc., with a neighbor, front desk, or give us a spare. We will need to have a key or ...
Pets
We will gladly work around pets, we are a pet-friendly company, within reason: We ask that indoor activity is limited for cleaning efficiency & safety. If your pet becomes anxious or presents a safety concern, we reserve the right to remove our ...
Cleaning Teams or Solo Cleaners?
We usually send solo cleaners, occasionally more cleaners may be needed due to the complexity of work or a busy schedule. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning ...
Arrival Window
We schedule the jobs in an order that requires the least amount of drive to help maintain low prices and avoid trip fees. Please allow us 90-120 minute window to deal with traffic, parking & other surprises.
Use Of Home Owner’s Vacuum
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the ...
Late Cancellation
Service reliability is extremely important to you & also our employees. Because we reserve a time especially for you, we request that you give us a minimum of 24 hours advance notice if you need to cancel or reschedule for any reason to avoid ...
Items We Cannot Clean
Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes. We cannot clean hoarding homes or areas containing any animals & humans' body fluids, blood, feces, vomit, cat litter boxes, bird ...
Unreachable Areas & Heavy Items
For liability reasons, our employees do not use ladders or move objects or furniture more than 35 pounds to protect them from injury If you would like cleaning behind heavy objects, please move prior to cleaning.
Lockouts
The client shall make the service location accessible to Queen Bee Cleaning Service personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for ...
Payment
Payment is due at the time service is rendered, we accept credit, debit, cash & check. In the event payment is not collected at the job site, the credit card on file will be charged for the total due.
Rate Increases
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the ...
Inclement Weather
We will be closed for business when weather conditions prevent Snohomish & King County School Districts from opening.
Holidays
Queen Bee Cleaning Service does not do holiday visits, If your scheduled day falls on a holiday we will contact you to reschedule The following holidays are observed: Independence Day Thanksgiving Christmas Eve, Dec 24th Christmas Day, Dec 25th
Do You Have a Cancellation Policy?
We request that you give us a minimum of 24 Hrs. notice if you need to cancel or reschedule for any reason to avoid incurring an $80 cancellation fee.
Satisfaction Guarantee Policy
We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error ...